Terms, Conditions & Privacy Policy

Terms of Service

1. Services Provided

TC & C Gutters LLC ("Company", "we", "us", or "our") provides professional gutter installation, repair, cleaning, and guard services throughout the Willamette Valley and Eastern Oregon. By engaging our services, you ("Client", "you", or "your") agree to these terms and conditions.

2. Service Estimates and Quotes

All estimates and quotes provided are valid for 30 days from the date of issuance. Final pricing may be adjusted based on actual conditions discovered during service, which will be communicated and approved by the client before proceeding.

3. Scheduling and Cancellations

We strive to provide timely service within the scheduled timeframe. Weather conditions or unforeseen circumstances may require rescheduling. Clients may cancel or reschedule appointments with at least 24 hours notice without penalty. Cancellations with less than 24 hours notice may be subject to a service call fee.

4. Payment Terms

Payment is due upon completion of services unless otherwise agreed in writing. We accept cash, check, and major credit cards. A deposit may be required for large installation projects.

5. Warranty

We warranty our workmanship for a period of one (1) year from the date of service completion. Material warranties are provided by the manufacturer. This warranty does not cover damage caused by normal wear and tear, weather events, accidents, or improper maintenance.

6. Limitation of Liability

Our liability for any claim related to our services is limited to the amount paid for the specific service in question. We are not responsible for pre-existing conditions, hidden damage, or damage caused by acts of nature or third parties.

7. Property Access and Safety

Client agrees to provide safe access to the work area and to notify us of any known hazards. Client is responsible for securing pets and removing any obstacles that may interfere with service. We reserve the right to decline service if conditions are deemed unsafe.

Conditions of Service

1. Service Areas

We primarily serve the Willamette Valley and Eastern Oregon regions. Service availability outside these areas will be determined on a case-by-case basis and may include additional travel fees.

2. Weather-Related Delays

For safety reasons, we may postpone or reschedule services due to inclement weather, including rain, high winds, ice, or extreme temperatures. We will make every effort to notify you as soon as possible if weather conditions necessitate a change.

3. Site Conditions

Quotes are based on information provided and initial site assessments. If conditions differ significantly from those described or observed during the estimate, additional charges may apply with client approval.

4. Debris and Disposal

Unless otherwise agreed, all debris from gutter cleaning and minor repairs will be removed and disposed of by our team. For major installations or replacements, disposal of old materials is included in the quoted price.

5. Insurance and Licensing

TC & C Gutters LLC is fully licensed and insured. Proof of insurance is available upon request.

Privacy Policy

1. Information We Collect

We collect the following types of information:

• Contact Information: Name, address, phone number, email address
• Service Information: Property details, service history, preferences
• Payment Information: Billing address, payment method details (processed securely through our payment processor)
• Communication Records: Phone calls, emails, text messages, and other correspondence

2. How We Use Your Information

We use your information for the following purposes:

• To provide, schedule, and complete requested services
• To send appointment reminders and service notifications
• To process payments and maintain billing records
• To communicate about your account and respond to inquiries
• To improve our services and customer experience
• To comply with legal obligations

3. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist us in business operations (e.g., payment processors, scheduling software)
• When required by law or legal process
• To protect the rights, property, or safety of our company, our customers, or others
• With your explicit consent

4. SMS/Text Messaging

If you opt in to receive text messages from us by texting GUTTER to our designated short code, you consent to receive transactional messages including appointment reminders, account notifications, and service updates. You may opt out at any time by texting STOP. Message and data rates may apply. Message frequency will not exceed 4 messages per service.

We do not share your mobile phone number with third parties for marketing purposes. Your mobile information is used solely for communicating service-related information.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, comply with legal obligations, resolve disputes, and enforce our agreements. Service records are typically retained for at least seven (7) years for warranty and business purposes.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of marketing communications
• Opt out of SMS messages by texting STOP

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this privacy policy from time to time. The "Last Updated" date at the top of this page indicates when the policy was last revised. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about these Terms, Conditions, or Privacy Policy, or wish to exercise your privacy rights, please contact us:

TC & C Gutters LLC
Phone: (541) 371-3866
Service Areas: Willamette Valley & Eastern Oregon